What Our Customers Say
via Google Reviews
We had not heard of this company before our less that 3 year old new AC unit failed. Parks came out and diagnosed the problem. They helped us navigate through the Warranty process and gave us a comparable quote. Even though, we had to wait generally a long time for the part to come in from Trane, they were able to install for us on very shortly after it arrived (and right before we had guests stay at our house for the upcoming weekend.) . Our technician, Ryan, was very nice and professional. He explained the issues to us during the process to help us understand what was happening. We now have our AC back up and running. Thanks!
We were not familiar with this company -- but found their prices to be the best when the air conditioner went out. Had the salesperson come over and he was dressed business like (unlike the other vendors) and did an excellent job of explanations. So we bought from him (Parks). The equipment works just fine -- as it supposed to. So, happy!
Parks has been servicing our A/C & Heating systems for years. They have always been very responsive when we have experienced issues and made every attempt to dispatch a service technician same or next day in almost every case. The service technicians are super professional, knowledgeable and always explain in detail any issues found or needing attention. Recommended.
First class service and product support. A Minisplit unit installed February of 2015 proved to be problematic a service technician was sent out on several occasions all to no avail as the root cause of the failure was not apparent. As a result a Parks representative suggested they replace the unit and would order a replacement that day (Friday), the new unit he said would be installed on the following Wednesday. The crew arrived first thing on Wednesday removed the old unit, installed the new unit and had it fully working and tested by lunchtime. The unit now functions perfectly on heat or cooling, great job. I'm very pleased with the outcome.
Parks replaced our two A/C systems and two heating systems in the past few years. Significantly less expensive than the Charlotte area big guys for the exact same equipment (or better). Technicians are friendly and knowledgeable. Service calls are timely. Highly recommended.
We have been Parks' customers for years. Wyatt helped us with the initial sale and we were delighted in how open, professional and helpful he was. This prompted our second purchase from Parks also via Wyatt. We have the ongoing service contract and Parks is very good about reminding us when the routine checkups are due. The personnel dispatched are always top notch, courteous and professional. I have had some very unfortunate experiences with other HVAC companies in the past but Parks has always been there for us. I highly recommend Parks to anyone considering purchasing a new System.